Privacy Policy
Effective Date: 1st January 2025
Manka Lifecare Private Limited ("Dr Manka", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (drmanka.in), mobile application, and/or any of our online doctor consultation services (collectively, the "Services").
By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information when you register, book consultations, or interact with our Services:
- Name
- Mobile number and/or email address
- Age, gender, and other demographic details (optional)
- Medical history, symptoms, prescriptions, test reports and other health-related information you voluntarily provide during consultation
- Payment information (handled securely by third-party payment gateways – we do not store card details)
1.2 Automatically Collected Information
We may automatically collect certain information when you use our Services, including:
- Device information (IP address, browser type, operating system, device ID)
- Usage data (pages visited, time spent, referral sources, clicks)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our doctor consultation services
- To process bookings, payments and issue invoices
- To communicate with you (appointment reminders, prescriptions, follow-ups, support queries)
- To comply with legal obligations, prevent fraud and enforce our Terms of Use
- To send marketing communications (only with your consent)
- To analyze usage trends and improve user experience
3. Sharing of Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
- With doctors and healthcare professionals involved in your consultation (only as necessary for treatment)
- With third-party service providers (payment gateways, cloud storage, analytics tools) under strict confidentiality agreements
- When required by law, court order, or government authority
- In connection with a merger, acquisition, or sale of assets (with notice to you where required)
4. Data Security
We implement appropriate technical and organizational measures to protect your personal and health information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights
Subject to applicable law, you may have the right to:
- Access, correct, or delete your personal information
- Withdraw consent for processing (where consent is the basis)
- Object to or restrict certain processing activities
- Request data portability
To exercise these rights, please contact us at privacy@mankalifecare.com. We will respond within the time frame prescribed under applicable law.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.
7. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review it periodically.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Email: privacy@mankalifecare.com
Address: Manka Lifecare Private Limited, C-8 Rewari Line, Industrial Area Phase-II, Maya Puri, New Delhi, South West Delhi – 110064